FAQs
My Account
No, you can Order as a Guest without creating an Account. However, creating an Account has benefits listed below.
There are several benefits of creating an Account, including:
- Your billing / shipping information will be saved, and checkout will be faster.
- You will be able to view your previous Order history.
- Account holders will remain up to date with latest promotions & newsletters.
Simply click on ‘Create an Account’, enter the required details & submit the form.
Click on ‘Forgot Password’, enter your email address and click on ‘Reset My Password’
Click on the link you receive on your email address and enter your new password.
Click here to subscribe to our newsletter to receive updates on sales & promotions.
Orders & Shipment
Select your products from the salondziners.com website and click Add to Cart
Once you have added all your desired items to your Shopping Cart, follow these instructions:
If you are a registered customer,
- Make sure you are signed in using the Sign In link
- Click on the ‘Shopping Cart’ button and proceed to checkout.
- Select address and click Next
- Select payment method
- Proceed to checkout
- Check your email for a Sales Order Summary
If you are not a registered customer,
- Click on the ‘Shopping Cart’ button and proceed to checkout
- Enter all your required shipping and billing information
- Proceed to checkout
- Check your email for a Sales Order Summary
In case of no confirmation call, reach out to us at +92 309 8888167
Click on the search bar on top of the website.
Enter the item name or code you are looking for and press Enter on your keyboard.
Unfortunately, you cannot reserve your Order online.
The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email,
please Contact Customer Services at support@salondziner.com or +92 309 8888167
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not
been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.
You click on the Track Your Order link to track the status of your Order.
Select your products from the salondziners.com website and click Add to Cart
Once you have added all your desired items to your Shopping Cart, follow these instructions:
If you are a registered customer,
- Make sure you are signed in using the Sign In link
- Click on the ‘Shopping Cart’ button and proceed to checkout.
- Select address and click Next
- Select payment method
- Proceed to checkout
- Check your email for a Sales Order Summary
If you are not a registered customer,
- Click on the ‘Shopping Cart’ button and proceed to checkout
- Enter all your required shipping and billing information
- Proceed to checkout
- Check your email for a Sales Order Summary
In case of no confirmation call, reach out to us at +92 309 8888167
Click on the search bar on top of the website.
Enter the item name or code you are looking for and press Enter on your keyboard.
Unfortunately, you cannot reserve your Order online.
The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email,
please Contact Customer Services at support@salondziner.com or +92 309 8888167
Unfortunately, it is not possible to make changes to an Order once the Order has been placed. However, if your Order has not
been Processed, you can cancel it and place a new Order. Click on the Track Your Order link to check the status of your Order.
You click on the Track Your Order link to track the status of your Order.
Payment
You can pay for your Order via three payment methods:
- Cash on Delivery – available nationwide for all Orders.
- Online Payment – Visa & MasterCard Debit & Credit Cards
- JazzCash- Mobile Wallet & Credit Cards
To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and
proceed to check out.
We currently do not have a gift card option available for online purchases. Gift cards can be used in our retail stores.
If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 10 days from
the time of Order cancellation.
“GST” or a Sales Tax is a tax placed on various products by the Government of Pakistan.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your bank account has
been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating
to payment failure.
Delivery
Your Order should be delivered within
- 2-4 days for Karachi, Lahore and Islamabad.
- 7-10 days for other cities.
Delivery charges of PKR 300 are applicable on all orders. But orders worth above PKR 5000 get Free Delivery.
Our packages are delivered over land by leading third party courier companies.
We do not offer international shipping through the Pakistan website.
Our courier delivery partners will make 2 attempts to deliver your parcel. Kindly ensure that the address, state and city while placing an Order given is accurate. On the second failed attempt, your order will be cancelled. If you have already paid for this order, your payment will be refunded within 10 days of order cancellation and up to two billing cycles for the credit to appear on your credit card statement.
To modify your Address, call us on Reach out to us at +92 309 8888167 or support@salondziners.com. Please note, the address cannot not be modified after the Order has been processed because your order has already been dispatched.
Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be sent to you via our courier partner or you may find it in our Track your Order page.
Technical
Reach out to us at +92 309 8888167 or support@salondziners.com. Meanwhile, you can place your Order as a Guest without creating an Account.
In case you are not able to sign-in, Reset your password and try signing-in again. If this still does not work, Reach out to us at +92 309 8888167 or support@salondziners.com.
Reach out to us at +92 309 8888167 or support@salondziners.com.
- Retry payment after ensuring that the information entered is accurate, including all Account Details, Billing Addresses and Password.
- If that doesn’t work, checkout using the Cash on Delivery (COD) payment option
You can subscribe to our newsletter to receive updates on sales & promotions. In case you are unable to subscribe, please call us at +92 309 8888167 or support@salondziners.com.
Exchange & Returns
You can also contact our Customer Service Center by emailing us images of defected/wrong product at support@salondziners.com or contact us at +92 309 8888167 within 72 hours of delivery.
For further information, check our Exchange & Returns
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